Shipping & Returns

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

 

  1. Please email info@modelcitizenpet.com to request a refund and we will assign you a tracking # .
  2. Mail your returned item to:

     Model Citizen Pet          

     Returns Department Tracking #

     250 S. Poplar Street

     Florence, AL  35630

  1. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Return Exceptions

 

Some items cannot be returned if they are opened.

 

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

 

Restocking Fee

 

All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

Exchanges

 

If your ordered item is in like new condition, you may exchange your item for a different color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.